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Terms of Use

1. Introduction

These terms of use and documents mentioned below Conditions", apply to the use of the current website trafflab.io" and related services collectively called "Service".

You should carefully review these terms, as they contain important information about your rights and obligations in relation to the use of the website and form a legally binding agreement between you - our client "Client", and between you - our client "Client", and us. Using this website and/or accessing the Service, you, whether a guest or a registered user with an account "Account", agree to these terms and any amendments that may be published from time to time. If you do not accept these terms, you should not access the Service and use the website.

The Service is owned by Vdsoft&Script Development SRL, a limited liability company registered in Country Name with company registration number 3-102-887249, with a registered address: City of San Jose, Canton: Montes de Oca, District: San Pedro, Barrio Dent, two hundred meters north and fifty east from Centro Cultural Costarricense Norteamericano, Ofident Building, office number 3

2. General Terms

We reserve the right to review and update these terms, including any documents mentioned and related below at any time. You should periodically visit this page to review the terms. Any amendments will be mandatory and will come into effect immediately after publication on this website. If you object to any such changes, you must immediately stop using the Service. Your continued use of the website after such publication will signify your acceptance of the amended terms. Any bets not settled before the coming into force of the amended terms will be subject to the previous terms.

3. Your Obligations

You acknowledge that at all times when accessing the website and using the Service:

  • 3.1. You are older than 18 years or you have reached the legal age at which gambling or gaming activities are permitted in accordance with the law or jurisdiction which applies to you. We reserve the right to request documents, confirming your age, at any time.
  • 3.2. You have legal capacity and can enter into a legally binding agreement with us. You should not access the Website or use the Service if you do not have legal capacity.
  • 3.3. You are a resident of a jurisdiction that permits gambling. You are not a resident of any country where access to online gambling for its residents or for any person in such a country is prohibited. You are fully responsible for ensuring that your use of the service is legal.
  • 3.4. You cannot use VPN, proxy or similar services or devices that mask or manipulate the identification of your real location.
  • 3.5. You are an authorized user of the payment method you are using.
  • 3.6. You must make all payments to us in good faith and not attempt to cancel a payment made or take any actions that will lead to the cancellation of such payment by a third party.
  • 3.7. When placing bets, you may lose some or all of your money deposited in the Service in accordance with these Terms, and you will be fully responsible for this loss.
  • 3.8. When placing bets, you should not use any information obtained in violation of any legislation in force in the country where you were located when the bet was placed.
  • 3.9. You are not acting on behalf of another party or for any commercial purposes, but only on your own behalf as a private individual in a personal capacity.
  • 3.10. You should not attempt to manipulate any market or element within the Service in bad faith or in a way that adversely affects the integrity of the Service or us.
  • 3.11. You must generally act in good faith towards us in relation to the Service at all times and for all bets placed using the Service.
  • 3.12. You, or, if applicable, your employees, employers, agents or family members, are not registered as an Affiliate in our Affiliate Program.

4. Restricted Use

4.1. You must not use the Service:

  • 4.1.1. If you are under 18 years of age or below the age of majority established by the laws of the jurisdiction applicable to you, or if you are legally unable to enter into a binding legal agreement with us, or you are acting as an agent for or otherwise on behalf of a person younger than 18 years or below the age of majority established by the laws of the jurisdiction applicable to you;
  • 4.1.2. If you are in a jurisdiction where online gambling is prohibited or otherwise restricted;
  • 4.1.3. If you are a resident of or located in the United States of America, or if you are using a payment card issued by a bank located in the United States of America, or if you are using an IP address located in the United States of America;
  • 4.1.4. If you are a resident of or located in a jurisdiction other than those in which we accept clients;
  • 4.1.5. If you use VPN, proxy or similar services or devices that mask or manipulate the identification of your real location;
  • 4.1.6. If you are not an authorized user of the payment method you are using;
  • 4.1.7. If you are acting on behalf of another party or for any commercial purposes, rather than on your own behalf as a private individual in a personal capacity;
  • 4.1.8. If you, or, if applicable, your employees, employers, agents or family members, are registered as an Affiliate in our Affiliate Program.

5. Your Account

5.1. To use the Service, you must register an Account with us. We reserve the right to refuse to create an Account for any reason.

5.2. You may only have one Account and must use the Service only through this Account. We reserve the right to close your Account and cancel all transactions if we find that you have more than one Account.

5.3. You must provide complete and accurate information about yourself when registering an Account, including a valid email address, and must update this information to keep it current. Failure to comply with this requirement is a violation of these Terms and may result in immediate termination of your Account and confiscation of any funds in your Account.

5.4. You must keep your username and password for your Account confidential and must not disclose them to any third party. We are not responsible for any unauthorized access to your Account unless it occurred through our fault. We recommend that you use a "complex" password that is not used for any other online services. You can request a password reset if you have forgotten it.

5.5. You must not transfer, sell, or pledge your Account to third parties. This includes the transfer of valuable assets, including, but not limited to, player Accounts. Any attempts to transfer your Account will be invalid.

5.6. We reserve the right to refuse to open an Account, close an Account or refuse to accept bets at our sole discretion.

6. Protection of Minors

6.1. To open an Account and use the Service, you must be at least 18 years old or you must have reached the legal age at which gambling or gaming activities are permitted in accordance with the law or jurisdiction that applies to you. We reserve the right to request documents confirming your age at any time.

6.2. We conduct age verification checks and reserve the right to close your Account and confiscate any funds if there is evidence that you do not meet our age requirements.

7. Deposits

7.1. You can deposit funds into your Account using any of the methods specified on the Website, such as credit cards, debit cards or bank transfers. All payments must be made from your own account, with your own credit/debit card, e-wallet or bank account that is registered in your name.

7.2. We do not accept cash funds sent to us to top up your Account.

7.3. We do not charge a commission for deposits. However, some payment methods may charge transaction fees, and such fees will be deducted from your deposit.

7.4. Funds deposited in your Account do not earn interest.

7.5. Please note that some payment methods require additional processing, and it may take up to three business days for funds to be credited to your Account.

7.6. We reserve the right to use additional procedures and means to verify your identity when processing deposits to your Account.

8. Withdrawals

8.1. You can withdraw any unused and cleared funds held in your player account by submitting a withdrawal request in accordance with our withdrawal terms. The minimum withdrawal amount per transaction is €10 or equivalent in another currency, except when closing an account, in which case you can withdraw the full balance.

8.2. There are no withdrawal fees if you wager your deposit at least once. Otherwise, we have the right to deduct a fee of 8% with a minimum amount of 4 euros or equivalent in your account currency to combat money laundering.

8.3. We reserve the right to request photo ID, proof of address or perform additional verification procedures (request your selfie, arrange a verification call, etc.) to verify your identity before providing any withdrawals from your Account. We also reserve the right to conduct identity verification at any time during the term of your relationship with us.

8.4. All withdrawals must be made to the original debit, credit card, bank account, payment method used to make a payment to your Account. We may, and always at our sole discretion, allow you to withdraw funds to a payment method from which your original deposit was not made. This will always be subject to additional security checks.

8.5. If you wish to withdraw funds but your account is unavailable, inactive, blocked or closed, please contact our customer service department.

9. Responsible Gambling

9.1. We strive to promote responsible gambling and prevent excessive gambling. While we will strive to ensure compliance with self-exclusion, ultimately, you are responsible for your own actions. We cannot be held responsible if you continue to play using other accounts where your identity has not been verified, or if you open new accounts with false information.

9.2. You can set limits on your Account, including limits on deposits, losses, bets and session time. You can set these limits by contacting our customer service department.

9.3. You can request temporary or permanent self-exclusion from all games offered on the Website by contacting our customer service department. In the case of permanent self-exclusion or self-exclusion for a specific period of time, your Account will be closed or blocked for the appropriate period, and no new Accounts can be opened.

10. Bonuses and Promotions

10.1. We may offer bonuses and promotions from time to time, which are governed by these Terms as well as any specific terms associated with the specific bonus or promotion.

10.2. Bonuses and promotions may be withdrawn or changed at any time without prior notice.

10.3. Bonuses and promotions may be time-limited, and wagering requirements and other conditions may apply.

10.4. Bonuses and promotions may be limited to one per person, family, household, email address, IP address, phone number, payment method (e.g., debit or credit card, e-wallet, etc.) or shared computer.

10.5. We reserve the right to withdraw any bonus or promotion, cancel any bonus funds and any winnings obtained using bonus funds if we believe that the bonus or promotion has been misused or the terms of the bonus or promotion have been violated.

11. Bets

11.1. A bet is considered valid when it has been confirmed by us.

11.2. In the event of a dispute regarding the placement or timing of any bet, the decision of our betting manager is final.

11.3. We reserve the right to refuse any bet or part of a bet without explanation.

11.4. We reserve the right to cancel any bet that was accepted when the Account had a negative balance or when the bet was placed during a technical problem that would otherwise have prevented the bet from being placed.

11.5. We reserve the right to cancel any bet if:

  • 11.5.1. The bet was placed on behalf of a person who colluded with others for the purpose of obtaining an unfair advantage;
  • 11.5.2. The bet was placed by a person who has the ability to directly or indirectly influence the outcome of an event;
  • 11.5.3. The bet was placed by a person who is directly or indirectly connected with the operator of the event on which the bet was placed;
  • 11.5.4. The bet was placed as a result of any form of cooperation between clients;
  • 11.5.5. The bet was placed using stolen, cloned or otherwise fraudulent payment cards or other fraudulent payment methods.

12. Results

12.1. We determine the results of all events on which bets are accepted based on the official results announced at the end of the event.

12.2. Once we have confirmed and announced the result of an event, all bets on that event become final.

12.3. In the event of any dispute regarding the result of any event, the decision of our betting manager, based on information from independent sources, is final.

12.4. We reserve the right to suspend payment on a market and seek confirmation of the result if there is any doubt or uncertainty regarding the result.

13. Payouts

13.1. We strive to process all payouts in accordance with the payout instructions provided on the Website.

13.2. We reserve the right to request documents to verify your identity and source of funds before processing any payout.

13.3. We reserve the right to refuse a payout if we have reasonable grounds to believe that you have engaged in fraudulent activity or have violated these Terms.

14. Errors

14.1. If we erroneously credit your Account with funds that do not belong to you, whether due to a technical problem, human error, administrative error or otherwise, the amount erroneously credited will remain our property and will be deducted from your Account. If you have withdrawn funds that were erroneously credited to your Account, the erroneously credited amount will constitute a debt owed to us. In the event of an erroneous credit, you are obliged to notify us through customer support.

14.2. If for any reason software or hardware or human error results in a display error, we are not responsible for any direct or indirect expenses, costs, losses or claims arising from such errors, and we reserve the right to cancel all games/bets associated with such errors and take any other actions to correct such errors.

14.3. TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT COMPENSATE YOU FOR ANY REASONABLY FORESEEABLE LOSSES OR DAMAGES, DIRECT OR INDIRECT, THAT YOU MAY INCUR IF WE FAIL TO PERFORM OUR OBLIGATIONS UNDER THESE TERMS, IF WE DO NOT BREACH ANY DUTIES IMPOSED ON US BY LAW (INCLUDING CASES WHERE WE CAUSE DEATH OR BODILY INJURY THROUGH OUR NEGLIGENCE, IN WHICH CASE WE ARE NOT LIABLE TO YOU IF THIS FAILURE TO PERFORM OBLIGATIONS IS RELATED TO: I) YOUR OWN FAULT; II) A THIRD PARTY NOT RELATED TO OUR PERFORMANCE OF THESE TERMS (FOR EXAMPLE, PROBLEMS RELATED TO THE OPERATION OF THE COMMUNICATION NETWORK, CONGESTION AND CONNECTION OR OPERATION OF YOUR COMPUTER EQUIPMENT); OR III) ANY OTHER EVENTS THAT NEITHER WE NOR OUR SUPPLIERS COULD FORESEE OR PREVENT, EVEN IF WE OR THEY TOOK REASONABLE PRECAUTIONS. SINCE THIS SERVICE IS INTENDED FOR CONSUMER USE ONLY, WE ARE NOT LIABLE FOR ANY COMMERCIAL LOSSES OF ANY KIND.

14.4. IN THE EVENT THAT WE ARE FOUND LIABLE FOR ANY EVENT UNDER THESE TERMS, OUR TOTAL AGGREGATE LIABILITY TO YOU IN CONNECTION WITH THESE TERMS SHALL NOT EXCEED A) THE VALUE OF THE BETS YOU PLACED THROUGH YOUR ACCOUNT IN RESPECT OF THE RELEVANT BET/WAGER OR PRODUCT THAT GAVE RISE TO THE RELEVANT LIABILITY, OR B) 500 EUROS IN THE AGGREGATE, WHICHEVER IS LESS.

14.5. WE STRONGLY RECOMMEND THAT YOU I) CAREFULLY CHECK THE SUITABILITY AND COMPATIBILITY OF THE SERVICE WITH YOUR OWN COMPUTER EQUIPMENT BEFORE USE; AND II) TAKE REASONABLE PRECAUTIONS TO PROTECT YOURSELF FROM MALICIOUS SOFTWARE OR DEVICES, INCLUDING BY INSTALLING ANTI-VIRUS SOFTWARE.

15. Underage Gambling

15.1. If we suspect or receive notification that you are currently under 18 years of age or were under 18 years of age or below the age of majority established by the laws of the jurisdiction applicable to you when you placed any bets through the Service, your Account will be suspended (blocked) to prevent you from placing further bets or withdrawing funds from your Account. We will then investigate this matter, including whether you placed bets as an agent or otherwise on behalf of a person younger than 18 years or below the age of majority established by the laws of the jurisdiction applicable to you. If it is determined that you: a) currently; b) were under 18 years of age or below the age of majority that applies to you at the relevant time; or c) placed bets as an agent or on behalf of a person under 18 years of age or below the age of majority that applies:

  • all winnings, currently or to be credited to your Account, will be withheld;
  • all winnings obtained from bets through the Service while underage must be paid to us upon request (if you do not comply with this provision, we will seek to recover all expenses associated with the return of such amounts); and/or
  • any money deposited in your Account that is not winnings will be returned to you OR withheld until you reach the age of 18 at our discretion. We reserve the right to deduct payment transaction fees from the refund amount, including transaction fees for deposits to your trafflab.io account that we covered.

15.2. This condition also applies to you if you are over 18 years old but place your bets in a jurisdiction that sets a higher age than 18 years for legal betting, and you have not reached that minimum legal age in that jurisdiction.

15.3. In the event that we suspect that you are violating the provisions of this clause or attempting to use them fraudulently, we reserve the right to take any necessary actions to investigate this matter, including informing the relevant law enforcement authorities.

16. Fraud

We will pursue criminal and contractual sanctions against any Client involved in fraud, dishonesty or criminal acts. We will withhold payment to any Client who is suspected of such actions. The Client must indemnify and be liable to pay us on demand all costs, charges or losses incurred by us (including any direct, indirect or consequential losses, loss of profit, loss of business and loss of reputation) arising directly or indirectly from the Client's fraud, dishonesty or criminal acts.

17. Intellectual Property

17.1. Any unauthorized use of our name and logo may result in legal action against you.

17.2. In the relationship between us and you, we are the sole owners of the rights to the Service, our technology, software and business systems ("Systems"), as well as our odds. You must not use your personal profile for your own commercial gain (for example, selling your status updates to an advertiser); and when choosing a nickname for your Account, we reserve the right to remove or return it if we deem it appropriate.

17.3. You may not use our URL, trademarks, trade names and/or trade dress, logos ("Marks") and/or our odds in connection with any product or service that is not ours, which may in any way cause confusion among Clients or the public, or which in any way disparages us.

17.4. Except as expressly provided in these Terms, we and our licensors do not grant you any express or implied rights, licenses, titles or interests in respect of the Systems or Marks, and all such rights, licenses, titles and interests are specifically reserved by us and our licensors. You agree not to use any automatic or manual devices to monitor or copy web pages or content within the Service. Any unauthorized use or reproduction may result in legal action against you.

18. Your License

18.1. In accordance with these Terms and your compliance with them, we grant you a non-exclusive, limited, non-transferable and non-sublicensable license to access and use the Service solely for your personal non-commercial purposes. Our license to you terminates if our agreement with you under these Terms ends.

18.2. Except for your own content, you may not under any circumstances modify, publish, transmit, sell, reproduce, upload, post, distribute, perform, display, create derivative works or otherwise use the Service and/or any content on it or software contained therein, except as we expressly permit in these Terms or otherwise on the Website. No information or content on the Service or provided to you in connection with the Service may be modified or altered, combined with other data or published in any form, including, for example, screen scraping or database and any other activity aimed at collecting, storing, reorganizing or manipulating such information or content.

18.3. Any non-compliance by you with this clause may also be a violation of our or third parties' intellectual property rights and other proprietary rights, which may subject you to civil liability and/or criminal prosecution.

19. Your Conduct and Security

19.1. For your protection and the protection of all our Clients, it is strictly prohibited to post any content on the Service, as well as conduct in connection with it and/or the Service, which is in any way illegal, unacceptable or undesirable ("Prohibited Conduct").

19.2. If you engage in Prohibited Conduct or we in our discretion determine that you are engaging in Prohibited Conduct, your Account and/or your access to or use of the Service may be immediately terminated without notice to you. Legal action may be taken against you by another Client, another third party, law enforcement authorities and/or us in connection with your engagement in Prohibited Conduct.

19.3. Prohibited Conduct includes, but is not limited to, accessing or using the Service to: promote or share information that you know is false, misleading or illegal; engage in any illegal or illicit activity, such as, but not limited to, any activity that facilitates or promotes any criminal activity or enterprise, violates the privacy of another Client or any other third party or other rights, or that creates or distributes computer viruses; harm minors in any way; transmit or provide any content that is illegal, harmful, threatening, abusive, tormenting, defamatory, vulgar, obscene, indecent, violent, hateful or racially or ethnically or otherwise objectionable; transmit or provide any content to which the user has no right to provide under any law or contractual or fiduciary relationship, including, without limitation, any content that infringes the copyrights, trademarks or other intellectual property rights and proprietary rights of a third party; transmit or provide any content or material that contains any software virus or other computer or program code (including HTML) designed to interrupt, destroy or alter the functionality of the Service, its presentation or any other website, computer software or hardware; interfere with, disrupt or reverse engineer the Service in any way, including, without limitation, intercepting, emulating or redirecting communication protocols used by us, creating or using cheats, mods or hacks or any other software designed to modify the Service, or using any software that intercepts or collects information from or through the Service; extract or index any information from the Service using any robot, spider or other automated mechanism; engage in any activity or action that, in our sole and complete unlimited discretion, results in or may result in another Client being deceived or defrauded; transmit or provide any unsolicited or unauthorized advertising or mass mailing, such as, but not limited to, junk mail, instant messages, "spim", "spam", chain letters, pyramid schemes or other forms of solicitations; creating Accounts on the Website by automatic means or under false or fraudulent pretenses; impersonating another Client or any other third party, or any other act or thing which, in our reasonable opinion, is contrary to our business principles. The above list of Prohibited Conduct is not exhaustive and may be amended by us at any time or from time to time. We reserve the right to investigate and take all such actions as we in our discretion deem appropriate or necessary in the circumstances, including, without limitation, removing a Client's post from the Service and/or terminating their Account, and taking any action against any Client or third party who directly or indirectly participates or knowingly permits any third party to directly or indirectly participate in Prohibited Conduct, with or without notice to such Client or third party.

20. Links to Other Websites

The Service may contain links to third-party websites that are not maintained by us, not affiliated with us and over which we have no control. Links to such websites are provided solely for the convenience of Clients and are in no way researched, monitored or checked by us for accuracy or completeness. Links to such websites do not imply any endorsement by us and/or any association with the linked websites or their content or their owners. We do not control and are not responsible for their availability, accuracy, completeness, accessibility and usefulness. Accordingly, when accessing such websites, we recommend that you take the usual precautions when visiting a new website, including reviewing their privacy policy and terms of use.

21. Complaints

21.1. If you have any concerns or questions regarding these Terms, you should contact our customer service department through the links on the Website and use your Registered Email Address in all communications with us.

21.2. NOTWITHSTANDING THE FOREGOING, WE HAVE NO LIABILITY TO YOU OR ANY THIRD PARTY WHEN RESPONDING TO ANY COMPLAINT WE HAVE RECEIVED OR TAKEN ACTION IN CONNECTION WITH IT.

21.3. If a Client is not satisfied with how a bet has been settled, then the Client should provide details of their claim to our customer service department. We will make reasonable efforts to respond to requests of such a nature within a few days and in any case we intend to respond to all such requests within 28 days of receipt.

21.4. Disputes must be filed within three (3) days from the date when the disputed bet was settled. No claims will be honored after this period. The Client is fully responsible for the transactions of their Account.

21.5. In the event of a dispute between you and us, our customer service department will attempt to reach an agreed resolution. If our customer service department is unable to reach an agreed resolution with you, the matter will be escalated to our management.

21.6. If all efforts to resolve the dispute to the Client's satisfaction have been unsuccessful, the Client has the right to resolve the dispute through arbitration.

22. Assignment of Rights

Neither these Terms nor any rights or obligations under them may be assigned by you without prior written consent from us, which will not be unreasonably withheld. We may, without your consent, assign all or any part of our rights and obligations hereunder to any third party provided that such third party is capable of providing a service substantially similar to the Service, by posting written notice of this on the Service.

23. Severability

In the event that any provision of these Terms is found by any competent authority to be unenforceable or invalid, the relevant provision shall be modified to ensure its enforceability in accordance with the intention of the original text to the maximum extent permitted by applicable law. The validity and enforceability of the remaining provisions of these Terms shall not be affected.

24. Breach of these Terms

Without limiting our other remedies, we may suspend or terminate your Account and refuse to continue to provide you with the Service, in any case without prior notice, if, in our reasonable opinion, you are in breach of any material term of these Terms. Notice of any such action taken, however, will be promptly provided to you.

25. General Provisions

25.1. Term of Agreement. These Terms remain in full force and effect while you access or use the Service, or are a Client or visitor to the Website. These Terms survive the termination of your Account for any reason.

25.2. Gender. Words denoting the singular include the plural and vice versa, words denoting the masculine gender include the feminine and neuter gender and vice versa, and words denoting persons include individuals, partnerships, associations, trusts, unincorporated organizations and corporations.

25.3. Waiver of Rights. No waiver by us, whether by conduct or otherwise, of a breach or threatened breach by you of any term or condition of these Terms will be effective against us or binding on us unless made in writing and duly signed by us, and, unless otherwise provided in the written waiver, will be limited to the specific breach waived. Failure on our part to enforce at any time any term or condition of these Terms shall not be construed as a waiver of such provision or of our right to enforce such provision at any other time.

25.4. Acknowledgment. By accessing or using the Service, you acknowledge that you have read, understood and agreed to each clause of these Terms. As a result, you hereby irrevocably waive any future arguments, claims, demands or proceedings that contradict anything contained in these Terms.

25.5. Language. In case of discrepancies between the English version of these rules and any other language version, the English language version will be considered correct.

25.6. Applicable Law. These Terms are governed exclusively by the legislation in force in the state of Anjouan in the Union of Comoros.

25.7. Entire Agreement. These Terms constitute the entire agreement between you and us regarding your access and use of the Service and supersede all prior agreements and communications, oral or written, regarding the subject matter hereof.